Specialist in business analysis and service design
My Services
Using Business Analysis and Service design to help businesses operate more productively and sustainably. Consciously creating positive impact for customers and community.
Business Analysis
Human-centred Business Analysis to discover insight, inform strategy and solve problems for your business
Sustainability Strategy
Jargon-free advice and training to help you maximise positive impact and reduce your environmental footprint
Service Design
Consciously curated service design - streamline processes, maximise productivity and elevate customer experience
Current & Previous Clients
Case Studies
Sustainable Floristry.
Charlotte’s Floral Design creates eco-conscious floral displays for weddings across Yorkshire.
I helped Charlotte by redesigning her end to end customer journey to highlight her values through every stage. Helping her more reach more couples and achieve sustainable growth.
Elevating staff experience
I worked with a Charity in the financial services sector to implement and benefits from a CRM. This replaced their existing manual, office based processes, eliminating many manual tasks, increasing productivity and enabling them to scale their service offering
